December 30, 2011

Verizon Reverses Decision To Charge $2 Fee

Steve Kovach, writing for Silicon Alley Insider:

“After a flood of backlash from customers and reports of an FCC investigation, Verizon has decided to cancel its policy of charging a $2 “convenience fee” for bill payments made over the phone and online.”

Saw that one coming a mile away ...

Still, I wonder how relevant the fee would have been. It was only to be charged on payments made manually on Verizon Wireless's web site, meaning it wouldn't apply to most customers.

I'm assuming here that most customers either write a check, use their bank's online bill payer feature, or authorize an automatic payment from their checking account. Could be wrong about that.

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