February 22, 2011

What I'm Talking About

From Ars Technica:
Monday, Microsoft started rolling out the first update to Windows Phone 7.
Except it doesn't actually work. The two Samsung handsets on the market—the Omnia 7 and possibly the Focus (which are, or were, my pick of the Windows Phone 7 crop, thanks to the way their AMOLED screens make the operating system look so delightful)—are both experiencing "difficulties" with installing the update. The updates are failing to install in two ways.
Technical difficulties. Common problem for software developers. That's why you test, test, test. Put beta code in front of testers and let them beat on it. Millions of paying customers are the wrong venue for this to turn up.

But hey, there's always the iPhone on AT&T and Verizon Wireless. Oh wait, Windows Phone 7 customers signed up with a two-year contract. So they're stuck with more of what we've gotten from Microsoft for nearly thirty years.

If you're going to sign up for a smartphone on a two-year contract, why on Earth would you buy something other than an iPhone or an Android handset? Did Windows 7 really please these customers so much that they jumped at the chance to own it on a mobile handset? Couldn't they expect about the same as we've all gotten for over two decades?

Good PR is not an excuse for not paying attention. Not when you're paying for it. Caveat, well, you know.