June 25, 2012

Bob Cringely Hates Network Solutions

Bob Cringely:

"I began the domain transfer  last Monday but Network Solutions, in its infinite wisdom, decided to complete the transfer today, Sunday, at 2:04 PM Pacific time. That’s when they simply shut down my DNS despite the fact that I’m still paying for their service (I’m paid up until November).  According to EasyDNS, of all the domain registrars only Network Solutions and GoDaddy drop customers cold like that."

I can attest.

My domain, bazingajournal.com, was originally hosted by GoDaddy, because I selected the default arrangement when I set it up at Blogger. I moved it to Hover when it was time to renew the registration.

The setup process was simple and the user interface clean and easy to use. Unfortunately, DNS resolution to my domain ended almost immediately after GoDaddy received my transfer authorization.

Blogger's host environment, Google Apps, doesn't do DNS resolution, so Blogger weblogs rely on their registrars for name translation. Like Bob, I had neglected to copy and paste the DNS server records from GoDaddy to Hover. I was out in the cold when GoDaddy purged my domain's records.

A little Googling uncovered the Google Apps DNS records I needed, and few minutes later my domain was re-propagating across the Internet. I was back in business later that day.

There's no good reason for GoDaddy's dropping DNS records so quickly. A brief, 24-hour timeout would be adequate to get DNS records edited and propagated with the new registrar. It would cost GoDaddy nothing and earn a little goodwill, something they're sorely lacking.

A note about Hover: I sent them a brief complaint about not seeing a warning that this might happen while signing up for their service. I certainly wasn't the first client to move from GoDaddy to them. Although this wasn't specifically their fault, I felt a sentence or two among their upbeat signup instructions would have been appropriate.

Hover's response was quick and welcome: they apologized and credited me an extra year of domain registration, normally a $10 fee.

I moved my other domain to their service shortly thereafter.